SHIPPING AND RETURNS

When it comes to hand made item/ personalize item, the production will involve a lot of complicating process which includes Design, Melting, Shaping, Engraving, Polishing and Electroplating. Therefore, a single mistake could consume a lot of time and cash. In order to get both Buyer and Seller’s interest protected, we come out with a refund & cancellation policy as below following some legit process:

•  If there is any changes to be made to your order (For example: name, color or size), we would gladly to help you change it as long as the production process has not begin. Kindly contact us immediately, best within 24 hour if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hour of the order created.

• Once production has begin, cancellation that is made will subject to 30% restocking fee, based on item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is because the item is made to order, it can no longer resold as new. Restocking fee often includes raw material used, human cost and handling fee. 

• If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do.  If you wish to cancel at this time, we will give you 100% refund since we haven’t begin the production yet. 

• Due to High Demand & Custom Made Item would undergo complicating production process, please allow 1-2 weeks time for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.

• If you received damaged goods/ faulty goods due to seller mistake, we will fully refund to you or resend a new necklace for you as a compensation. 

• All Dispute Refund will be paid within 1 week from the date of cancellation. 

• The Policy begins from the time you make the purchase.